Tidio vs Crisp: one of them lets you start at nothing, the other starts at $45
How to read this page: every number below was read from the vendor’s own public pricing page on the date shown, and the pages are re-checked daily. Currencies differ because that is what each vendor showed an EU visitor. Some links on this page are affiliate links — if you subscribe through one we earn a commission, at no extra cost to you. Per our method, that never changes a number or a verdict. Source links always point to the vendor’s plain page.
Prices as this vendor showed them to a visitor in the United States — USD. A reader elsewhere may be quoted a different figure — we publish what we were served, never a conversion.
Plan
Price
Free
Free
Starter
$24.17/mo
Growth
$49.17/mo
Plus
$300/mo
Source: https://www.tidio.com/pricing/ · read 2026-09-11 (UTC) · Priced by billable conversations rather than by seat — the ladder counts customer conversations, not agents. A Monthly / Annually switch opens on Annually and is labelled '2 MONTHS FREE', which checks out exactly: $24.17 against $29 is $290.04 a year rather than $348, or 16.65% off. Two plans are 'Starts at' prices that rise with volume. There is a real free tier. Read in a browser on the date shown above with the switch clicked both ways. Recorded in euros until the date shown above; the page quotes US dollars to every market we read it from, and the figures were correct throughout — only the currency label was wrong.
Prices as this vendor showed them to a visitor in the United States — USD. A reader elsewhere may be quoted a different figure — we publish what we were served, never a conversion.
Crisp quotes USD worldwide — identical figures from our United States, United Kingdom and EU readers, read 2026-09-11.
What the record says
The two ladders are the same shape only at the top. Tidio starts at nothing and steps to $24.17; Crisp has no free tier and its first paid step is $45. For a site that wants a chat widget and not a support department, that is the whole comparison, and it is decided before either vendor's feature list matters.
Higher up they converge. Tidio's $300 sits close enough to Crisp's $295 that price stops being the deciding argument and seat counts, limits and integrations take over — none of which this record measures. We track what the pricing page prints, on the day it printed it. Where the ladders converge, we say so rather than manufacturing a winner.
The middle is where a real decision lives. Tidio's $49.17 and Crisp's $95 are the tiers most growing sites actually land on, and the gap between them is narrower than the gap at the bottom. A shop comparing only entry prices will read the difference as larger than it will turn out to be a year later.
Beyond the price tag
The floor
Tidio publishes a free tier and a first paid step at $24.17. Crisp publishes no free tier; its lowest paid plan is $45. That is the widest gap on either ladder.
The middle
Tidio $49.17 against Crisp $95 — the tiers most sites settle on, and much closer together than the entry prices suggest.
The ceiling
Tidio $300 against Crisp $295. Close enough that price is no longer the argument.
What this does not tell you
Conversation limits, seat counts and which integrations are gated. The record reads published prices, not feature matrices, and a cheaper plan with a lower message cap can cost more per conversation.
Questions people actually search
Which is cheaper, Tidio or Crisp?
At the bottom, Tidio, and not by a little: a free tier and then $24.17 against a Crisp floor of $45. At the top the two converge, so the answer depends entirely on which rung you are standing on.
Does Crisp have a free plan?
Not on the pricing page we read. Its lowest published paid plan is $45 a month. Tidio does publish a free tier.
Is the cheaper one the better buy?
This page ranks published prices, nothing else. Message caps, seat limits and gated integrations decide cost per conversation, and none of them appear in this record.
THE VERDICT, ONE MORE TIME
Our pick on price alone: Tidio — a free tier, then $24.17 a month, against a floor of $45 at Crisp. On a small site that is the entire difference; at the top of both ladders it stops being one.
This verdict is scoped to what the record can settle, which is the published bill rather than the software. Tidio publishes a free tier and a first paid step of $24.17; Crisp's lowest published plan is $45. At the top the two converge — $300 against $295 — so the pick is a statement about the bottom of the ladder, not the whole of it.
Both ladders come from each vendor's own pricing page, read on the date shown beside every table. Where a plan is not published as a monthly figure it is left out rather than estimated. The method →
Found a price that no longer matches the vendor’s page? Tell us — corrections are dated and stay on the page.