Tidio vs Zendesk
Both ladders below were read from the vendors’ own pricing pages, in this market, on the dates shown. Nothing is converted: what you see is what each page showed a reader here.
What each one is
Tidiosite ↗pricing ↗
A live chat and chatbot tool for online shops and small businesses, with AI answering common questions. Paid plans start at $24.17/mo (Starter); a free plan exists. The ladder we hold runs 3 paid tiers, topping out at $300/mo (Plus). It bills by country — entry €24.17/mo in the eurozone, from our same-day reads.
Zendesksite ↗pricing ↗
A customer service platform built around ticketing, aimed at larger support operations. Paid plans start at £45/mo (Suite Team); no free plan is published. The ladder we hold runs 2 paid tiers, topping out at £89/mo (Suite Professional). It bills by country — entry $55/mo to a US reader, from our same-day reads.
The two ladders
Tidiosite ↗pricing ↗
read 2026-08-29 · USD
| Plan | Price | What the page says |
|---|---|---|
| Starter | $24.17/mo | |
| Growth | $49.17/mo | |
| Plus | $300/mo |
Zendesksite ↗pricing ↗
read 2026-08-29 · GBP
| Plan | Price | What the page says |
|---|---|---|
| Suite Team | £45/mo | |
| Suite Professional | £89/mo |
Where they differ
- Cheapest way in: Tidio at $24.17/mo, against Zendesk at £45/mo. That is the entry price in this market on the dates shown, not a judgement about which suits you.
- Free plans: only Tidio publishes one — a plan priced at zero, not a trial.
- How far each ladder goes: Tidio tops out at $300/mo, Zendesk at £89/mo. A deeper ladder is not a worse deal — it is a bill that keeps climbing if you keep growing.
- Tidio: It bills by country — entry €24.17/mo in the eurozone, from our same-day reads.
- Zendesk: It bills by country — entry $55/mo to a US reader, from our same-day reads.