Crisp vs Intercom
Both ladders below were read from the vendors’ own pricing pages, in this market, on the dates shown. Nothing is converted: what you see is what each page showed a reader here.
What each one is
Crispsite ↗pricing ↗
A customer messaging tool bundling chat, shared inbox and a knowledge base at a flat price. Paid plans start at $45/mo (Mini); no free plan is published. The ladder we hold runs 3 paid tiers, topping out at $295/mo (Plus). We read the same $45/mo in every market we check, so this vendor does not price by country. It quotes USD here rather than local currency, so your bank sets the conversion.
Intercomsite ↗pricing ↗
A customer messaging and support platform combining live chat, AI answers and product tours. Paid plans start at $39/mo (Essential (per Fin outcome)); no free plan is published. The ladder we hold runs 5 paid tiers, topping out at $139/mo (Expert (per Fin outcome)). Its published prices moved on 2026-10-14 — the change log holds the rows.
The two ladders
Crispsite ↗pricing ↗
read 2026-10-19 · USD
| Plan | Price |
|---|---|
| Mini | $45/mo |
| Essentials | $95/mo |
| Plus | $295/mo |
Intercomsite ↗pricing ↗
read 2026-09-07 · USD
| Plan | Price | What the page says |
|---|---|---|
| Essential (per Fin outcome) | $39/mo ($29 ↓) | '$39 per seat/mo' billed monthly, '$29 per seat/mo' billed annually (both read by eye from screenshots, 2026-09-07), plus 'From $0.99 per Fin outcome'. Fin for service, sales and ecommerce, messenger, shared inbox and ticketing, pre-built reports, public help centre. |
| Advanced (per Fin outcome) | $99/mo ($85 ↓) | '$99 per seat/mo' monthly, '$85 per seat/mo' annually, plus 'From $0.99 per Fin outcome'. Multiple team inboxes, workflows automation builder, round robin assignment, 20 Fin Lite seats. |
| Expert (per Fin outcome) | $139/mo ($132 ↓) | '$139 per seat/mo' monthly, '$132 per seat/mo' annually, plus 'From $0.99 per Fin outcome'. SSO and identity management, HIPAA support, SLAs, multibrand, 50 Fin Lite seats. |
| Fin with your own helpdesk | Custom | 'From $0.99 per Fin outcome. No seats required. Contact sales.' Works with Salesforce and other helpdesks. 'Minimum monthly commitment applies.' |
| Operator | $99/mo | 'From $99 /mo'. An agent for customer operations, on top of Fin. |
| Proactive Support Plus | $99/mo | '$99 /mo'. Checklists, Product Tours, Surveys and the Series campaign builder. |
Where they differ
- Cheapest way in: Intercom at $39/mo, against Crisp at $45/mo. That is the entry price in this market on the dates shown, not a judgement about which suits you.
- Free plans: neither publishes one. Any free access here is a trial, which is a deadline.
- How far each ladder goes: Crisp tops out at $295/mo, Intercom at $139/mo. A deeper ladder is not a worse deal — it is a bill that keeps climbing if you keep growing.
- Recently moved: Intercom (2026-10-14). A change only counts once a second clean read agrees.
- Crisp: We read the same $45/mo in every market we check, so this vendor does not price by country. It quotes USD here rather than local currency, so your bank sets the conversion.
How to choose in this category
- A per-conversation plan can beat a per-seat one for a small team and lose badly as ticket counts grow.
- Free rows are common here; read whether they cap seats, conversations or channels.
- Count your monthly conversations before comparing — the two billing bases only meet at one volume.